Documentation
TREX OTT Reseller Documentation
How the panel, credits, provisioning and branded builds actually work, written for the person operating the account.
Reference material for people running a TREX OTT reseller account. It assumes you are the supplier to your own customers, not a viewer — if you are looking for setup help for a television, that lives on t-rextv.io.
Getting started
Reseller onboarding
From buying credits to your first paying customer, in order.
How reseller credits work
What a credit buys, how allocation to sub-resellers works, and what happens when you run out.
Customer account lifecycle
Create, renew, suspend, restore, terminate — and what each one does to the customer.
Running the account
Panel security
The account-level habits that stop a reseller panel being taken over.
Branding asset requirements
Exact sizes, formats and safe areas for a white-label build.
WHMCS integration guide
Mapping products, testing the flow end to end, and reading a failure.
Support escalation
What you handle, what we handle, and what to send so a ticket moves.