Trex OTT Support
Get help with setup, billing and playback. Browse self-service guides for the fastest fixes, or contact our team — support is available 24/7.
How do I get help with Trex OTT?
You can reach Trex OTT support 24/7 through the contact page and live chat. For instant answers, use the self-service guides for installation, the M3U playlist, the Xtream Codes API, the EPG and buffering fixes. Most setup questions are solved in a few minutes by following the step-by-step guide for your device.
Quick help by topic
Set up a device
Step-by-step guides for Smart TV, Firestick, Android, iOS, Windows, Mac, MAG and Enigma2.
Fix buffering
Stuttering or loading? Work through the IPTV buffering fix guide.
Add your playlist
Use the M3U playlist or Xtream Codes API guides.
Guide / EPG
No programme guide showing? See the EPG setup guide.
Billing & plans
Questions about renewals or upgrades? Review the pricing page or contact us.
Refunds
See our refund policy for eligibility and timing.
Contact options
- Live chat on the website for quick questions
- 24/7 ticket support via the contact page
- Setup help that walks you through your specific device
- Multilingual assistance for international customers
When you contact us, tell us your device, your app, and what you see on screen — it helps us resolve things faster.
Before you contact us
- Restart your app and your device, then try again.
- Check your internet speed (about 10 Mbps for HD, 25 Mbps+ for 4K).
- Confirm your login or playlist details were entered exactly.
- Still stuck? Open the buffering fix guide or contact support.
Frequently asked questions
Is support really available 24/7?
Yes. You can reach the team any time through the contact page and live chat, including evenings and weekends.
How fast will I get a reply?
Live chat is usually fastest for simple questions. Tickets are answered around the clock; complex setup issues may take a little longer while we confirm details.
Can you help me install on my specific device?
Yes. Tell us your device and app and we will point you to the exact steps, or walk you through them.
What information should I include?
Your device type, the app you are using, your account email and a short description of what happens on screen.